Gaming should always be fun, not stressful. At ez2 today, we are committed to giving every member in the Philippines the tools and information they need to stay in control and enjoy the platform safely.
ez2 today believes that responsible gaming is the foundation of a trustworthy platform. We provide practical tools and clear guidance so every member in the Philippines can enjoy gaming as entertainment — never as a financial solution.
You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is set, it takes effect immediately and cannot be increased for 24 hours, giving you a built-in cooling-off period. Lowering your limit, however, takes effect right away so you always have the option to tighten your controls instantly. We encourage all members to set a deposit limit that reflects their personal entertainment budget rather than their income. If you are unsure what limit is right for you, our support team is available 24/7 to help you decide.
Losing track of time is one of the most common ways gaming stops being fun and starts becoming a problem. ez2 today lets you set session time reminders so you receive a notification after a chosen period of play, prompting you to take a break. You can configure these reminders in your account preferences and adjust them whenever your schedule changes. Taking regular breaks helps you stay refreshed, make clearer decisions, and keep gaming in its proper place as leisure. We recommend setting a reminder of no more than 60 minutes per session as a healthy starting point.
If you feel that gaming is no longer under your control, self-exclusion is the most effective step you can take. You can request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or a permanent exclusion by contacting our support team. During a self-exclusion period, your account will be suspended and you will not be able to log in, deposit, or receive any promotional communications from us. We take self-exclusion requests seriously and process them within one business day. If you choose permanent exclusion, your account will be closed and your data handled in accordance with our Privacy Policy.
Transparency about your own gaming behaviour is a powerful tool for staying in control. Your account dashboard shows a full history of your deposits, withdrawals, bets placed, and session durations so you can review your activity at any time. Regularly checking your activity history helps you spot patterns early and make informed decisions about your play. If you notice your spending or time increasing beyond what you planned, that is a good moment to revisit your limits or take a break. Our support team can also provide a detailed activity summary on request.
A cooling-off period is a short-term break from gaming that gives you space to reassess without committing to a full self-exclusion. You can request a cooling-off period of 24 hours, 48 hours, or 7 days through your account settings or by contacting support. During this time your account will be temporarily suspended and all marketing communications paused. Cooling-off periods are ideal if you feel you have been playing more than usual and want to reset without permanently closing your account. You can request a cooling-off period as many times as you need — there is no limit on how often you can use this feature.
Problem gambling does not only affect the individual — it can impact families and close friends too. If you are concerned about someone you know, we encourage you to reach out to our support team for guidance on how to approach the situation sensitively. We can provide information about professional counselling services available in the Philippines and advise on steps that can be taken to help. Our team is trained to handle these conversations with care and confidentiality. You do not need to be an account holder to contact us for advice about a loved one.
Knowing the warning signs early makes it much easier to take action before gaming becomes a serious issue. The following indicators are commonly associated with problem gambling behaviour.
If you find yourself depositing money that was meant for rent, bills, food, or other essential expenses, this is a serious warning sign that gaming has moved beyond entertainment. Responsible gaming means only ever playing with money you can genuinely afford to lose without affecting your daily life.
Placing larger bets or depositing more money in an attempt to win back what you have already lost is one of the clearest signs of problem gambling. Every game outcome is independent, and chasing losses almost always leads to greater losses. If you notice this pattern in yourself, stop playing immediately and contact our support team.
When gaming starts to take priority over work, family, social commitments, or personal health, it has crossed from leisure into a problem. If people close to you have expressed concern about how much time or money you spend on gaming, take their feedback seriously and consider using our self-exclusion or cooling-off tools.
Emotional dependence on gaming — feeling that you need to play to feel normal or to escape stress — is a psychological warning sign that professional support may be beneficial. Gaming should add enjoyment to your life, not become a coping mechanism for anxiety or other difficulties.
If you feel the need to conceal how much time or money you spend on gaming from family members or friends, this secrecy is often a sign that you already know your behaviour has gone beyond what is healthy. Openness and honesty with people you trust is an important first step toward regaining control.
If you or someone you know needs professional support, the following organisations provide free and confidential assistance to people affected by problem gambling in the Philippines.
The National Center for Mental Health (NCMH) in the Philippines operates a 24/7 crisis hotline that provides free mental health support, including for individuals struggling with compulsive gambling. Their trained counsellors can help you assess your situation, explore your options, and connect you with appropriate professional services. Reaching out is a sign of strength, not weakness, and all calls are handled with complete confidentiality. The NCMH hotline is accessible from anywhere in the Philippines at no cost to the caller. We strongly encourage any member who feels overwhelmed to make that call before the situation escalates further.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling disorder. Meetings are held regularly across major cities in the Philippines and are free to attend with no registration required. The programme follows a proven 12-step recovery model that has helped millions of people worldwide regain control of their lives. Attending even a single meeting can provide perspective, community, and practical strategies for managing urges. You do not need to identify as an addict to attend — anyone who is concerned about their gambling is welcome.
Our own support team is available 24 hours a day, 7 days a week, and is trained to assist members who have concerns about their gaming behaviour. Whether you want to set a deposit limit, request a cooling-off period, initiate self-exclusion, or simply talk through your concerns, we are here to help without judgement. You can reach us through the live chat feature in your account or by visiting our FAQ page for guidance on the tools available to you. We treat all responsible gaming enquiries with the highest level of care and confidentiality. Your wellbeing is more important to us than your activity on the platform.
Responsible gaming starts with the right information and the right tools. If you have questions about any of the features described on this page, our FAQ has detailed answers — or you can register and explore your account settings directly.